Employer: Rohlig-Grindrod We’re looking for a dynamic Key Account Manager to drive partnerships that move our business forward. This role will be based in our East London branch. Education * Matric * 1 year Sales & Marketing related qualification at NQF level 5 Knowledge and experience * Proficient with the understating an application of INCOTERMS * 2-3 years working experience as a KAM with at least 5 years in the clearing and forwarding industry. * Operations background would be a distinct advantage. * Servicing & Sales, International Trade principles & practice * Macro and Micro factors impacting the business environment. * Understanding of statutory charges and application of revenue generating charges * Company Standard trading conditions and liability limitations * Terms of payment and relevant finance fees. CRM tools, INCOTERMS * Carrier & depot conditions of trade. National currencies and international codes * Computer literacy (Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook. Verbal communication – advanced * Business acumen. Presentation & Negotiation skills - intermediate * Client/service orientation. Situation analysis & problem solving * Judgment & decision making. Creative & innovative thinking * Action & result orientation Advantageous attributes * Customer service orientation - Able to handle a demanding customer environment. * Good problem-solving and decision-making skills. * Ability to handle pressure. * Can communicate within the team and contribute to the overall success of the team. * Adaptable as this is a constantly changing environment. Overall responsibilities include * Retain and grow the current book of Business and record client information * Support credit control in the management of the clients credit application * Client Servicing * Report on Servicing Activities * Comply with the requirements of the quality management system