Permanent
Key Account Manager
East London, Eastern Cape
unknown
About this role
Employer: Rohlig-Grindrod
We’re looking for a dynamic Key Account Manager to drive partnerships that move our business forward.
This role will be based in our East London branch.
Education
* Matric
* 1 year Sales & Marketing related qualification at NQF level 5
Knowledge and experience
* Proficient with the understating an application of INCOTERMS
* 2-3 years working experience as a KAM with at least 5 years in the clearing and forwarding industry.
* Operations background would be a distinct advantage.
* Servicing & Sales, International Trade principles & practice
* Macro and Micro factors impacting the business environment.
* Understanding of statutory charges and application of revenue generating charges
* Company Standard trading conditions and liability limitations
* Terms of payment and relevant finance fees. CRM tools, INCOTERMS
* Carrier & depot conditions of trade. National currencies and international codes
* Computer literacy (Intermediate competency utilising Microsoft packages including Word, Excel, Power Point, Share Point and Outlook. Verbal communication – advanced
* Business acumen. Presentation & Negotiation skills - intermediate
* Client/service orientation. Situation analysis & problem solving
* Judgment & decision making. Creative & innovative thinking
* Action & result orientation
Advantageous attributes
* Customer service orientation - Able to handle a demanding customer environment.
* Good problem-solving and decision-making skills.
* Ability to handle pressure.
* Can communicate within the team and contribute to the overall success of the team.
* Adaptable as this is a constantly changing environment.
Overall responsibilities include
* Retain and grow the current book of Business and record client information
* Support credit control in the management of the clients credit application
* Client Servicing
* Report on Servicing Activities
* Comply with the requirements of the quality management system