Employer: The Key Recruitment Group Office Manager Overview Our client is a purpose-driven financial services company offering a full range of financial solutions designed to uplift, support and empower. They pride themselves on being experts *with heart* – people who genuinely listen, understand and walk the journey with every individual and business they serve. Blending community-focused values with innovative thinking, they see every customer as someone whose financial story they’re privileged to help shape. Their personalised approach and deep insight into an ever-changing financial world allow them to guide clients toward a future filled with stability, confidence and possibility. In their endeavour to provide excellent and rigorous solutions in a highly competitive sector, they have identified an opportunity for an Office Manager to join their team and be part of building a brighter tomorrow for all. NB: This position is in Roodepoort (West Rand) Immediately available applications are preferred Purpose of Role Smooth processes and systems are key to their success in meeting the expectations of their clients and ensuring the business operates seamlessly. As a strong operational lead, •implementing procedures •creating them where there are gaps •communicating them •and tracking them will be your priority as you manage team deliverables and deadlines. Handling day-to-day routines as well as inevitable ‘surprises’ will require a natural flexibility. The ideal candidate is exceptionally organised, detail-oriented, an active listener and possesses an aptitude to manage people effectively and professionally whilst enhancing organisational efficiency through nurturing a positive and inclusive work environment. A hands-on and committed approach is necessary to ensure the business continues to thrive. This opportunity is a new position and therefore expected to evolve to meet the needs of the business. Primary Responsibilities 1. guarantee peak operations for the organisation and implement preventive measures for potential issues 2. implement (and create) processes and policies and measure outcomes to continuously improve operational flow 3. monitor and track workflow 4. ensuring reporting and deliverables are met 5. monitor and follow-up on action items in relation to performance improvement 6. ensure effective and efficient administrative processes are in place 7. assist with administrative support and/or duties on all matters as and when required 8. coordinate internal and external resources and cultivate relationships 9. own and execute the coordination of internal events as necessary Qualifications Grade12 / NSC essential Minimum of 10-years’ work experience in an office / operational lead role Recognised Administration / Finance / HR qualification would be advantageous Key Competencies & Skills Required 1. exceptional firm but fair people management skills 2. excellent, clear and courteous verbal and written communication skills 3. advanced numeracy skills 4. strong computer literacy skills including Word, Excel and PowerPoint 5. familiar with cloud-based applications, etc. and open to learning new technical skills 6. ability to work well and professionally within a cross-functional team environment and across diverse communities 7. ability to take initiative and handle / drive a wide range of tasks 8. action-oriented; i.e. a proactive self-starter and thinker 9. excellent time management skills with a high degree of balanced flexibility – ability to make appropriate, informed decisions regarding priorities and available time 10. deadline-focused with appropriate responsiveness and quick turnaround time in completion of tasks 11. meticulous attention to detail, accuracy and thoroughness 12. exceptionally organised and systematic 13. impeccable judgement and trustworthiness 14. able to maintain a high-level of integrity and discretion in handling confidential information Package R25k CTC depending on skill and experience Best match + Process-driven leaders + Critical thinkers who see operational gaps others miss + Dedicated to the details + Individuals who take ownership and deliver results If you are a meticulous, methodical, monitor – we’d love to hear from you.