Job Description: Contact Center Coordinator / Executive Assistant Position Overview: We are seeking a dynamic and adaptable professional to serve as a Contact Center Coordinator and Executive Assistant to two Directors within a growing and evolving organization. This individual will play a key role in facilitating daily operations within the contact center while also providing executive-level support across multiple departments. The ideal candidate will be proactive, adaptable, and comfortable managing a variety of responsibilities, from coordinating administrative tasks to supporting the Directors with travel arrangements, scheduling, and ad-hoc projects. Key Responsibilities: 1. Contact Center Coordination & Administration: * Support day-to-day contact center operations by assisting with administrative tasks, including team scheduling, resource allocation, and workflow coordination. * Assist with recruitment activities, including posting job descriptions, screening candidates, and supporting onboarding processes. * Help to create, curate, and update internal communication materials for the team. 2. Executive Support: * Manage and coordinate complex calendars for two Directors, ensuring efficient use of time and seamless scheduling. * Facilitate quarterly travel arrangements, including booking flights, hotels, and ground transportation. * Assist with the preparation of materials for meetings, presentations, and other executive communications. * Handle confidential information with discretion and maintain professionalism in all interactions. 3. Communication & Content Creation: * Develop and refine communication materials, including emails, reports, presentations (especially PowerPoint), and other documentation. * Ensure messaging is clear, concise, and professional across various mediums. * Be a liaison between the Directors and other departments, ensuring effective communication and follow-through. 4. Adaptability & Project Management: * Take ownership of ad-hoc projects that may arise as part of the organization’s ongoing growth and transition. * Flexibly shift between departmental needs as required and handle tasks that may not fall into clearly defined categories. * Manage multiple priorities simultaneously without compromising quality or attention to detail. 5. Support for Organizational Growth: * Play an integral role in supporting the company’s transition by maintaining a positive attitude and willingness to adjust to changing needs. * Contribute to process improvements and initiatives aimed at enhancing team efficiency and communication. 6. General Responsibilities: * Provide strong organizational support to multiple teams, managing time, resources, and priorities effectively. * Maintain a high standard of work with attention to detail and accuracy in all tasks. * Be the go-to person for urgent and last-minute requests, maintaining composure and flexibility under pressure. Required Skills & Qualifications: * Language Proficiency: C1 level English (both written and verbal) with exceptional communication skills. * Experience: 2+ years of experience in administrative roles, preferably with a contact center, project coordination, or executive assistant background. * Adaptability: Ability to work across different departments and handle a variety of tasks, with a flexible and proactive attitude. * Problem-Solving: Capable of thinking on your feet and addressing challenges without being easily flustered. * Technical Skills: Proficient in Microsoft Office Suite, especially PowerPoint and Excel; ability to learn new tools as needed. * Presentation Skills: Comfortable creating and delivering clear, visually appealing presentations to diverse audiences. * Time Management: Strong organizational skills, with the ability to prioritize tasks and manage competing demands. * Interpersonal Skills: Excellent at interacting with people of different personalities, showing tact and diplomacy in diverse environments. * Self-Sufficient: Ability to work independently, utilizing available resources effectively and efficiently. Ideal Candidate: The ideal candidate will thrive in a dynamic, growing organization and have the ability to manage both contact center operations and high-level executive tasks. We are looking for someone who is not easily rattled, can adapt quickly to changes, and is ready to take on a variety of tasks with a can-do attitude. If you're a detail-oriented individual with excellent communication skills and a proactive approach to problem-solving, we encourage you to apply.