Employer: Excevo Ltd Job Specification New Account Representative - Outbound Dialling (Phone/Email Process) - South Africa START DATE: ASAP YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN WITH HEADSET. THE ROLE IS 5 DAYS PER WEEK 35-40 hours. You must complete the assessments to be considered for this role and be able to complete the below shifts Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry. Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients. Job Description Key Responsibilities: * Outbound Dialling to leads. * Identify and escalate priority issues to the Team Leader and Ops Team * Actively participate in team meetings * Handling customer queries on Email and Phone as per company procedure Key Performance Indicators: * Handle all queries in a polite, professional manner * Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution * Escalate any issues to the Team Leader * Achieve agreed KPIs and Objectives * Adhere strictly to shift schedules * Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications * Passionate about customer care * Good typing and speaking skills * Fluent in written and spoken English * Must be time flexible and able to work in a rotational shift system including Public holidays and weekends * Positive attitude * Able to work well under pressure and under minimum supervision * A fast learner who is able to work with set targets * Job Location: Remote (Anywhere in South Africa)